The use of this website may involve the processing of personal data. In order for you to be able to understand these processing operations, we would like to provide you with the following information to give you an overview of these processing operations. To ensure fair processing, we would also like to inform you about your rights under the European Data Protection Basic Regulation (DSGVO) and the Federal Data Protection Act (BDSG).
Responsible for data processing is RightNow GmbH, Hüttenstraße 3, 40215 Düsseldorf, represented by the managing directors Phillip Eischet, Benedikt Quarch, Torben Antretter (hereinafter referred to as "we" or "us")
If you have any questions or suggestions regarding this information, or if you would like to contact us to assert your rights, please send your inquiry to email@example.com, telephone: +49 (0) 611 16778240.
The data protection officer of RightNow GmbH is Mr. Janis Junker, DataCo GmbH, Munich.
General information on data processing
The use of this website may result in the processing of personal data. The data protection term "per- sonal data" refers to all information relating to an identified or identifiable individual. The IP address can also be a personal date. An IP address is assigned to each device connected to the Internet by the Internet service provider so that it can send and receive data. When using the website, we collect information that you yourself provide. In addition, certain information about your use of the website by us is automatically collected during your visit to the website.
We process personal data in compliance with the relevant data protection regulations, in particular the DSGVO and the BDSG. A data processing by us takes place only on the basis of a legal permission. When using this website, we process personal data only with your consent (Art. 6 Para. 1 Sentence 1 Letter a DSGVO), to fulfil a contract to which you are a contracting party, or at your request to carry out pre-contractual measures (Art. 6 Para. 1 Sentence 1 Letter b DSGVO), to fulfil a legal obligation (Art. 6 Para. 1 Sentence 1 Letter b DSGVO), to fulfil a legal obligation (Art. 6 Para. 1 Sentence 1 Let- ter a DSGVO), to fulfil a contractual obligation (Art. 6 Para. 1 Sentence 1 Letter a DSGVO), to fulfil a contractual obligation (Art. 6 Para. 1 Sentence 1 Letter b DSGVO), to fulfil a legal obligation (Art. 6 Para. 1 Sentence 1 Letter a DSGVO), to fulfil a contractual obligation (Art. 6 Para. 1 Sentence a DSGVO). 6 paragraph 1 sentence 1 letter c DSGVO) or if the processing is necessary to protect our legitimate interests or the legitimate interests of a third party, unless your interests or fundamental rights and freedoms, which require the protection of personal data, prevail (Art. 6 paragraph 1 sen- tence 1 letter f DSGVO).
Duration of storage
Unless otherwise stated in the following notices, we will only store the data for as long as is necessary to achieve the processing purpose or to fulfil our contractual or statutory obligations. Such statutory storage obligations may arise in particular from commercial or tax law regulations.
Transmission of data
Unless otherwise stated in the following information, the data will be processed on the servers of tech- nical service providers commissioned by us for this purpose. These service providers process the data only according to express instructions and are contractually obliged to guarantee sufficient technical and organisational measures for data protection.
Our website contains a contact form through which you can send us messages. The transfer of your data is encrypted.
The legal basis for data processing is Art. 6 para. 1 sentence. 1 letter b DSGVO. All data fields marked as mandatory fields are required to process your request. Failure to do so will result in us be- ing unable to process your request. The provision of further data is voluntary. Alternatively, you can send us a message via the contact e-mail.
We offer you a free callback service on our website. After giving your name, your telephone number and the time window of availability, you will receive a telephone call back from us. Your data will only be used for this service and not for further advertising measures without your separate consent.
The legal basis for data processing is Art. 6 para. 1 sentence. 1 letter b DSGVO. All data fields marked as mandatory fields are required to process your request.
Recommend it to your friends
Under the function "Recommend us to your friends" you can recommend our offers. To do this, enter the e-mail address of the person to whom you would like to recommend our offers. Please note that you are only entitled to enter the e-mail address if the person concerned has previously consented to the disclosure of the e-mail address to you. If you enter the e-mail address in the form, we assume that such consent has been given. We will then contact the person concerned by e-mail and point out our offers. The person can of course object to further receipt of e-mails at any time.
The legal basis for data processing is Art. 6 para. 1 sentence 1 letter a DSGVO
Submission of flights
Using the "Check now without obligation" form, we collect your flight data and other contact details, which you can find in detail in the survey form. We will initially use this information solely to review the case you submit for a possible refund. Within the scope of this check, we also use the data provided by you, if necessary, to check the authenticity of the booking in the booking system of the respective airline. We enter the name and booking reference in the booking system of the airline. After the exami- nation you will receive an e-mail from us with a concrete contract offer which you can accept via a link. The link will take you to an encrypted subpage of our website, where we will then request your bank details for the purpose of the transfer.
There we offer you PayPal (data protection: https://www.paypal.com/de/webapps/mpp/ua/privacy-full) as a payment method in addition to the bank transfer - for this we need your e-mail address. You are free to choose which method you want to use.
The legal basis for data processing is Art. 6 para. 1 sentence 1 letters a and b DSGVO. All data fields marked as mandatory fields are required to process your request.
You hereby expressly consent to the data processing described above (Art. 6 para. 1 sentence. 1 let- ter a DSGVO).
Processing Server Log Files
When using our website for purely informative purposes, general information is initially stored automa- tically (i.e. not via registration), which your browser transmits to our server. This includes by default: browser type/version, operating system used, page accessed, previously visited page (referrer URL), IP address, date and time of the server request and HTTP status code.
Processing is carried out to safeguard our legitimate interests and is based on the legal basis of Art. 6 para. 1 sentence. 1 letter f DSGVO. This processing serves the technical administration and security of the website. The stored data will be deleted after 7 days if there is no justified suspicion of illegal use on the basis of concrete indications and further examination and processing of the information is necessary for this reason.
We only use Google Analytics with IP anonymization enabled. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting sta- tes of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.
The IP address transmitted by the user's browser is not merged with other Google data. Users can prevent the storage of cookies by setting their browser software accordingly.
The legal basis for the use of this service is Art. 6 para. 1 sentence. 1 letter f DSGVO. Users can pre- vent the collection of information generated by the cookie by downloading and installing the browser plugin available from the following link: http://tools.google.com/dlpage/gaoptout?hl=en.
If you visit our website via a mobile device, you can deactivate Google Analytics by clicking on this link.
Google is certified under the Privacy Shield Agreement and thereby offers a guarantee of compliance with European privacy laws (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&sta- tus=Active).
Google Marketing Services
We use on our website marketing and remarketing services of Google Inc. (1600 Amphitheatre Park- way, Mountain View, CA 94043, USA; "Google"). These services allow us to display advertisements in a more targeted manner in order to present users with advertisements that are in line with their inte- rests. Remarketing displays ads and products to users who are interested in other sites on the Google Network. For these purposes, a code is executed by Google when our website is accessed and so- called (re)marketing tags are integrated into the website. With their help, an individual cookie, i.e. a small file, is stored on the user's device (comparable technologies can also be used instead of coo- kies). The cookies can be set by various domains, including google.com, doubleclick.net, inviteme- dia.com, admeld.com, googlesyndication.com or googleadservices.com. This file records which websi- tes users have visited, what content they are interested in and what offers have been made. In addi- tion, technical information on the browser and operating system, referring websites, visit times and other information on the use of the online offer are stored. The IP address of the user is also recorded, whereby we communicate within the scope of Google Analytics that the IP address is shortened within member states of the European Union or in other contracting states of the Agreement on the Euro- pean Economic Area.
All user data will only be processed as pseudonymous data. Google therefore does not store any na- mes or e-mail addresses. All displayed advertisements are therefore not displayed specifically for one person, but for the owner of the cookie. This information is collected by Google and transmitted to ser- vers in the USA where it is stored.
One of the Google marketing services we use is the online advertising program Google AdWords. In the case of Google AdWords, each AdWords customer receives a different conversion cookie. Coo- kies can therefore not be tracked via the websites of AdWords customers. The information collected through the cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any informa- tion that personally identifies users.
The legal basis for the use of this service is Art. 6 para. 1 sentence. 1 letter f DSGVO. If you wish to opt out of interest-based advertising through Google Marketing Services, you may use the settings and opt-outs provided by Google: http://www.google.com/ads/preferences.
Google is certified under the Privacy Shield Agreement and thereby offers a guarantee of compliance with European privacy laws (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&sta- tus=Active).
Our website uses a plugin from Hotjar Ltd (St Julians Business Centre, 3, Elia Zammit Street, St Juli- ans STJ 1000, Malta, "Hotjar") which we use to analyse movements on our website using heat maps. For example, it can be seen how far users scroll and which buttons users click and how often. The tool can also be used to obtain feedback directly from website users. In this way we obtain valuable infor- mation in order to make our websites even faster and more customer-friendly.
With Hotjar we can only see which buttons are clicked, the course of the mouse, how far it scrolls, the screen size of the device, device type and browser information. We also receive information about y- our geographic location (country) and preferred language for displaying our website. Hotjar will auto- matically hide areas of the websites where personal information about you or third parties is displayed, so the tool will not be able to track them at any time. For more information about Hotjar's privacy prac- tices, please visit the following Web site:https://www.hotjar.com/legal/policies/privacy
The legal basis for the use of this service is Art. 6 para. 1 sentence. 1 letter f DSGVO. When you visit a Hotjar-based web site, you may opt out of Hotjar collecting your information at any time by visiting this page: https://www.hotjar.com/opt-out and clicking 'Opt out of Hotjar'. Alternatively you can activate 'Do Not Track (DNT)' in your browser.
Our website uses the analysis service rtbLab. The provider is EASYmedia GmbH, Löhner Straße 12d, 44652 Herne, Germany. The data can be used to create user profiles under a pseudonym. Cookies can be used for this purpose. Cookies are small text files that are stored locally in the cache of your Internet browser. The cookies make it possible to recognize your browser again. The data collected using etracker technologies will not be used to personally identify visitors to our website without the separate consent of the person concerned and will not be merged with personal data about the bearer of the pseudonym. rtbLab cookies will remain on your terminal until you delete them. rtbLab cookies are stored on the basis of Art. 6 para. 1 lit. f DSGVO. The website operator has a justified interest in the anonymous analysis of user behaviour in order to optimise both his website and his advertising.
You can object to the collection and storage of data at any time with effect for the future. In order to object to the collection and storage of your visitor data in the future, you can obtain an opt-out cookie from rtbLab under the following link. This ensures that no visitor data from your browser will be collec- ted and stored by rtbLab in the future: login.rtbmarket.com/index/optout . This sets an opt-out cookie from rtbLab. Please do not delete this cookie as long as you wish to maintain your objection.
Our websites use the functions of rtbLab. The provider is EASYmedia GmbH, Löhner Straße 12d, 44652 Herne, Germany. This function enables the advertising target groups created with rtbLab Retar- geting to use the cross-device functions of rtbLab. In this way, interest-related, personalised adverti- sing messages that have been adapted to you depending on your previous usage and surfing behavi- our on one terminal (e.g. mobile phone) can also be displayed on another of your terminals (e.g. Tab- let or PC). If you have given your consent, rtbLab will link your web and app browser history to your end device for this purpose. You can object to the collection and storage of data at any time with effect for the future. In order to object to the collection and storage of your visitor data in the future, you can obtain an opt-out cookie from rtbLab under the following link. This ensures that no visitor data from y- our browser will be collected and stored by rtbLab in the future: login.rtbmarket.com/index/optout .
This sets an opt-out cookie from rtbLab. Please do not delete this cookie as long as you wish to main- tain your objection. Data collection is based on Art. 6 para. 1 lit. f DSGVO. The justified interest results from the fact that the website operator has an interest in the anonymous analysis of the website visi- tors for advertising purposes.
To improve the interaction with our visitors we use a Java-Script Plugin of uptain GmbH ("uptain- Plugin). This allows us to analyse your use of the website and to improve your customer approach (e.g. through a dialogue window). For this purpose we collect information about your usage behaviour,
i.e. movement of the cursor, length of stay, links clicked on and any information provided. The legal basis for the processing is our legitimate interest in direct marketing and the provision of our website. The uptain GmbH is strictly bound to our instructions as an order processor. The information collected will not be passed on to third parties unless we are legally obliged to do so. Insofar as the information collected by the uptain plug-in contains personal data, this will be deleted immediately after your visit to our website.
You can deactivate the use of the uptain plugin at any time via the following link:https://www.geld-fuer- flug.de/de/privacy-policy? up_tracking_unsubscribe
On our website we use a chat form of the provider Live Chat Inc. (One International Place, Suite 1400, Boston, Massachusetts 02110, "Live Chat"). If you send us enquiries via chat form, your details from the form including the contact data provided by you will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent. Our chat feature stores IP addresses with the location of users who post messages. The legal basis for the use of this service is Art. 6 para. 1 sentence. 1 letter f DSGVO. Alternatively, you can send us a message via our contact e-mail address at any time. The use of the chat tool is there- fore purely voluntary. Live Chat is certified under the Privacy Shield Agreement and thus provides a guarantee of compliance with European data protection lawhttps://www.privacyshield.gov/partici- pant?id=a2zt0000000L16xAAC&status=Active
Integrated services and contents of third parties
We use services, services and content (collectively, "Content") provided on our Website by third par- ties. For such an integration a processing of your IP address is technically necessary, so that the con- tents can be sent to your browser. Your IP address will therefore be transmitted to the respective third party providers.
This data processing is carried out in order to safeguard our legitimate interests in the optimisation and economic operation of our website and is based on the legal basis of Art. 6 para. 1 sentence. 1 letter f DSGVO.
The Java programming language is regularly used to integrate the content. You can therefore object to data processing by deactivating the execution of Java in your browser. The Bundesamt für Sicherheit in der Informationstechnik (Federal Office for Information Security) offers you instructions and further safety information on this subject under
https://www.bsi-fuerbuerger.de/BSIFB/DE/Empfehlungen/EinrichtungSoftware/EinrichtungBrowser/Si- cherheitsmassnahmen/Java/Java_Security_recommendations/java_security_recommenda- tions_node.html.
We have included the contents of the following third-party providers in our website:
Contents of the Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"):
"Google-Maps" for the display of maps;
reCAPTCHA V2" to prevent machine input by means of picture puzzles;
Google Webfonts" to display the fonts on the website.
Google is certified under the Privacy Shield Agreement and thereby offers a guarantee of compliance with European privacy laws (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&sta- tus=Active)
In addition to this website, you can also contact us via various social networks and inform yourself about our services. Please note that when you access these networks (e.g. via a link to our website), the terms and conditions of business and data protection there apply. We process only the information from our communication with you. The legal basis is Art. 6 para. 1 sentence. 1 letter b DSGVO.
Conversion Capture / advolution.control
On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic opera- tion of our online services as defined in Art. 6 Para. 1 lit. f. of the German Civil Code), we make use of the information provided on this website. DSGVO) the marketing services of advolution.control, a ser- vice of Digital Control GmbH & Co KG, Kaistr. 16a, 40221 Düsseldorf.
The information collected with the help of cookies is used to generate conversion statistics. This is an evaluation of previously defined actions that a user has performed on our website (for example, calling up a specific page or placing an order). For example, we can see the total number of users who clicked on an ad and were redirected to a page with a conversion entry. However, we do not receive information that personally identifies users. We do not share these conversion statistics with third par- ties.
User data is processed pseudonymously within the framework of marketing services. This means that the marketing services do not store and process, for example, the name or e-mail address of the user, but process the relevant data cookie-related within pseudonymous user profiles. From the marketing services point of view, the ads and conversion statistics are not managed and displayed for a specific identified person, but for the cookie owner, regardless of who this cookie owner is.If you wish to opt-out of our marketing services from measuring the success of our advertising cam- paigns, you can do so on the website linked below (so-called opt-out procedure). An opt-out cookie is set for you. This opt-out cookie prevents marketing services from using and tracking your usage pat- terns. If this opt-out cookie is deleted, the marketing services can no longer determine that an opt-out has taken place. In this case, repeat the opt-out procedure.
Link to deactivation (opt-out) for advolution.control: http://advolution.de/datenschutz.php (Under item 6.5: Cookie Opt-out)
Privacy Notice Facebook
This website uses the "Custom Audiences" function of Facebook Inc. ("Facebook"). This function is used to present interest-related ads ("Facebook ads") to visitors to this website as part of their visit to the Facebook social network and to evaluate the effectiveness of Facebook ads for statistical and market research purposes. For this purpose, a visitor action pixel from Facebook was implemented on this website.
The collected data is anonymous for us and does not give us any information about the identity of the user. However, Facebook stores and processes the information so that it can be linked to the user's profile and Facebook can use the information for its own promotional purposes in accordance with the Facebook Data Usage Policy.
A cookie can also be stored on your computer for these purposes.
For more information about Facebook's collection and use of this information and your rights and choices about protecting your privacy in this regard, please see Facebook's Privacy Notice at https://www.facebook.com/about/privacy/. Alternatively, you can deactivate the "Custom Audiences" function at https://www.facebook.com/settings/?tab=ads#_=_. You must be logged in to Facebook to do this.
Data collection for online applications
In the course of your online application, we will collect and process the personal application data listed below: Name, first name, address, telephone number, e-mail, application documents (letter of applica- tion, curriculum vitae, certificates, etc.)
Purpose of data collection / dissemination
The collection and processing of your personal application data is carried out exclusively for the pur- pose of filling positions within our company. As a matter of principle, your data will only be forwarded to the internal departments and specialist departments of our company responsible for the specific ap- plication procedure. Any further use or disclosure of your application data to third parties will not take place.
Retention period of application data
Your personal application data will be deleted automatically three months after completion of the appli- cation process or immediately if we are unable to offer you a position. This does not apply if statutory provisions prevent deletion, if further storage is necessary for the purpose of presenting evidence, or if you have expressly agreed to longer storage.
Storage for future job advertisements
If we are unable to offer you a vacancy that is currently vacant, but believe, on the basis of your pro- file, that your application may be of interest for future vacancies, we will store your personal applica- tion data for a period of twelve months, subject to your express consent to such storage and use.
As a data subject, you have the right to assert your data subject rights against us. In particular, you have the following rights:
Pursuant to Article 15 DSGVO and § 34 BDSG, you have the right to request information as to whether and, if so, to what extent we process personal data relating to you or not.
You have the right to demand that we correct your data in accordance with Article 16 of the DSGVO.
You have the right to demand the deletion of your personal data according to article 17 DSGVO and
§ 35 BDSG.
You have the right to have the processing of your personal data restricted in accordance with Article 18 DSGVO.
You have the right, in accordance with Article 20 of the DSGVO, to receive the personal data con- cerning you which you have provided to us in a structured, common and machine-readable format and to forward this data to another person responsible.
right of objection
Pursuant to Article 21 DSGVO, they have the right to object to any processing which is based on the legal basis of Article 6 (1) sentence 1 letter e or letter f DSGVO.
data protection officer
You can reach our data protection officer at the following contact details: firstname.lastname@example.org
Complaint to the supervisory authority
If you are of the opinion that the processing of your personal data violates the provisions of the DSGVO, you have the right to complain to a supervisory authority in accordance with Art. 77 DSGVO.